Question 1

What is Fabrik?

Accepted Answer

Fabrik is a SaaS application for creating professional safety plans compliant with ISO 23601 / NF X08-070 standards. Our platform lets you create, edit and export evacuation plans in minutes, with no prior training required.

Question 2

Who is Fabrik for?

Accepted Answer

Fabrik is for all professionals who need to create safety plans: HSE managers, facility managers, architects, engineering firms, and anyone responsible for safety in public-facing establishments (ERP).

Question 3

Is there a free Discovery plan?

Accepted Answer

Yes, you can start with the free Discovery plan (no credit card, no time limit). It includes 10 walls (lifetime counter), a BAT PDF preview with a Fabrik watermark, and 3 universal pictograms. To deliver without watermark, subscribe to Solo from $49/month excl. tax, or unlock a specific plan one-shot for $19.99 excl. tax.

Question 4

How do I create a plan from an architect's drawing?

Accepted Answer

Import your plan (PDF, image, DXF, photo or hand-drawn sketch) into the editor, then run "Process with AI": the AI (beta) detects walls, doors and windows and rebuilds them cleanly as editable elements. The simpler the plan, the better the result — review and correct it down to the line using our specialized drawing tools, everything snaps automatically. You can also trace everything yourself on top of the imported plan used as a background layer. Most of our users complete their first plan in just a few minutes.

Question 5

How many pictograms are available?

Accepted Answer

Our library contains over 2,000 pictograms compliant with ISO 23601 / NF X08-070 standards, covering all safety symbols needed for your evacuation plans.

Question 6

Can I export my plans to PDF?

Accepted Answer

Yes, you can export your plans as high-quality PDFs with legend and evacuation instructions. The free Discovery preview carries a watermark; any purchased export (one-shot or via a subscription) is watermark-free.

Question 7

Can I collaborate with my team?

Accepted Answer

Yes, Pro and Business plans include collaboration: 2 seats with the Pro plan, 3 seats with the Business plan. Need more? The Enterprise plan adapts to your team.

Question 8

Can I change my plan?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing is adjusted pro-rata.

Question 9

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) via our secure Stripe payment system. Bank transfer is available for annual plans on request.

Question 10

What is your refund policy?

Accepted Answer

We offer a 14-day money-back guarantee for all paid plans. If you are not satisfied, contact us within 14 days of your payment and we will refund you in full, no questions asked.

Question 11

Are your plans compliant with ISO 7010?

Accepted Answer

Yes, all our pictograms comply with ISO 7010 (international) and ISO 23601 / NF X08-070 (French) standards. Our library is regularly updated to reflect the latest regulatory changes.

Question 12

Are plans compliant for ERP (public-facing establishments)?

Accepted Answer

Yes, Fabrik is specifically designed to meet ERP requirements. Our plans include all mandatory elements required by fire safety regulations: evacuation routes, assembly points, fire extinguisher locations, etc.

Question 13

Are plans compliant for ICPE (classified installations)?

Accepted Answer

Yes, our plans meet ICPE requirements. We offer specific elements and templates for industrial facilities, with support for APSAD R4 standards.

Question 14

Which browsers are supported?

Accepted Answer

Fabrik works on all modern browsers: Chrome, Firefox, Safari and Edge. We recommend using the latest version of your browser for optimal performance.

Question 15

Does it work on mobile or tablet?

Accepted Answer

Fabrik is optimized for tablets (iPad, Android tablets) for on-site use. On smartphones, the viewing experience is good, but we recommend using a tablet or computer for editing plans.

Question 16

How is my data secured?

Accepted Answer

All your data is encrypted in transit (HTTPS/TLS) and at rest. Our servers are hosted in Europe (GDPR compliant). We perform daily backups and guarantee 99.9% uptime.

Question 17

How do I delete my account?

Accepted Answer

You can delete your account at any time from your account settings. All your data will be permanently deleted within 30 days. Before deleting, make sure to export your plans if you need them.

Question 18

Can I export all my data?

Accepted Answer

Yes, you can export all your plans in PDF format at any time. You can also export your plan metadata as CSV. We offer a full data export on request if you wish to leave the platform.

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